Frequently Asked Questions
Find answers to common questions about our products, services, and processes. Can't find what you're looking for? Contact our support team.
A: We provide a comprehensive range including drug working standards, impurity standards, drug metabolites, stable isotope labeled compounds, and certified reference materials. All products comply with USP, EP, and international pharmacopeial standards.
A: Every product undergoes rigorous quality testing using advanced analytical techniques. We provide complete certificates of analysis, maintain strict chain of custody, and follow GMP guidelines throughout our manufacturing processes.
A: Yes, we specialize in custom synthesis of pharmaceutical intermediates, impurities, and reference materials. Our experienced team can handle projects from milligram to kilogram scale with complete documentation and characterization.
A: Standard catalog items are usually shipped within 2-5 business days. Custom synthesis projects typically take 2-8 weeks depending on complexity. We provide regular updates throughout the process.
A: Yes, we ship worldwide with proper export documentation and temperature-controlled packaging when required. We handle all customs and regulatory requirements for international shipments.
A: Absolutely. We provide comprehensive certificates of analysis, safety data sheets, and regulatory filing support documentation. Our team can assist with DMF preparation and regulatory submissions.